Legal information

1. Data controller

The data controller is VSV Invest OÜ, registry code 16233670. The controller's contact details appear in the business information block above.

2. Data we process

The specific data depends on the selected service, the stage of the customer relationship, and information provided by the client or generated when an order is placed.

• Identity and contact data: name, email, phone number or Telegram where supplied, and selected locale.
• Application, contract, invoice, and payment data: selected service and format, price and currency, invoice number and dates, bank-transfer status, contract-document versions, and related technical identifiers. Stripe Checkout Session and Payment Intent identifiers may also be retained for historical payments or a separately enabled payment process.
• Goal, lifestyle, and questionnaire data: age, height, weight, goals, training experience, available equipment, schedule, work and activity pattern, sleep, stress, eating routine, food preferences, and alcohol use where requested by the relevant service questionnaire.
• Health data where requested for the relevant service: injuries, surgery, chronic conditions, medical restrictions, medication, allergies, intolerances, and other relevant answers.
• Communications: application messages, support requests, service correspondence, and administrative messages connected with an order; for Online Coaching, this may also include material the client chooses to share through the agreed Telegram channel, such as check-ins, progress photos, or technique videos.
• Technical data: IP address, browser and device information, request timestamps and content, and performance or security logs that hosting and network providers may process when delivering the website.

3. Purposes and legal grounds

The current website does not offer a marketing mailing-list subscription, and consent used to provide a service is not treated as marketing consent.

• Pre-contractual steps and performance of a contract: reviewing applications, confirming payment, providing questionnaires, preparing and delivering the selected service, and supporting the client.
• Legal obligations: accounting and tax records, responding to lawful requests, and meeting other mandatory requirements.
• Legitimate interests where applicable: protecting the website and systems, preventing abuse, maintaining necessary business correspondence, protecting legal rights, and resolving disputes, balanced against the client's rights and interests.
• Explicit consent: processing special-category health data where that consent is required for safe personalization of the service.

4. Health data and consent

Some questionnaire answers may contain health data and qualify as special-category personal data. Where required, VSV Fitness relies on the client's explicit consent to process those answers for personalization and provision of the requested fitness service.

Consent may be withdrawn at any time by writing to team.vsvfitness@gmail.com. Withdrawal does not affect processing that was lawful before withdrawal. If the information is necessary to prepare or continue a safely personalized service, withdrawal may make that service impossible to provide. Records that must be retained on another valid legal basis, such as mandatory accounting or the establishment or defence of legal claims, may still be kept to the permitted extent.

5. Service providers and recipients

VSV Fitness uses providers only to the extent needed for their relevant function. Supabase provides database and server infrastructure; Resend delivers transactional emails; Vercel hosts and executes the application; LHV Pank receives bank transfers; Stripe may process historical payments or a separately enabled payment process; Google (Gmail) is used for customer and administrative correspondence; and Telegram is used as an agreed communication channel for Online Coaching.

Not every provider receives every category of data. Full payment-card credentials are handled by Stripe and are not stored by VSV Fitness. Structured answers from detailed health questionnaires are intentionally excluded from routine transactional and administrative email messages. Website application content and correspondence do pass through Resend and Gmail, so clients should not include unnecessary health details in free-text application fields. Data may also be disclosed to professional advisers or public authorities where necessary to comply with law or protect legal rights.

6. International processing

Providers may process data in the European Economic Area and/or other jurisdictions depending on their infrastructure and subprocessors. Where applicable law requires safeguards for an international transfer, the legally recognized mechanisms and safeguards made available by the relevant provider are used. This Policy does not claim that all data is stored only in Estonia or only in the EU.

7. Retention

Data is retained no longer than reasonably necessary to provide the service, support the client, maintain relevant business correspondence, resolve disputes and protect legal rights, and comply with accounting, tax, and other legal obligations.

Questionnaire answers, including health data, are kept only for as long as reasonably necessary for the relevant service and legitimate legal needs. Consent-based processing continues until consent is withdrawn unless an independent ground requires continued retention. The current system does not promise automatic deletion after a fixed number of days or months.

8. Your rights

Depending on the circumstances, a client may request access, correction, erasure, restriction, or portability of their data, object to processing, and withdraw consent. Some rights are limited by law and may not apply where records must be kept for mandatory accounting or the establishment or defence of legal claims.

Requests may be sent to team.vsvfitness@gmail.com. A person who believes their rights have been infringed may also lodge a complaint with Andmekaitse Inspektsioon (the Estonian Data Protection Inspectorate, AKI) or another competent supervisory authority under applicable law.

9. Security and technical tools

VSV Fitness uses reasonable technical and organizational safeguards appropriate to the nature of the data and the risks involved. Access to orders and sensitive questionnaire answers is restricted to the server side of the application and authorized people; secret credentials are not intended for the browser. No storage or transmission method can guarantee absolute security.

The current website does not integrate Google Analytics, Meta Pixel, or advertising trackers. Technical providers may use necessary technologies and logs to operate, secure, and protect their services. Stripe's hosted payment page is governed by Stripe's own technical practices and notices.

1. Provider and scope

The VSV Fitness service provider is VSV Invest OÜ, registry code 16233670. These Terms apply together with the selected service description, the displayed price, the Refund Policy, the Privacy Policy, and mandatory provisions of applicable law.

2. VSV Fitness services

For the one-time services, Stage 1 comprises individual assessment of the supplied information and professional design of the relevant programme or plan. Stage 2 comprises finalisation and delivery. The agreed stage values describe real work and are not penalties.

Online Coaching Stage 1 is normally completed within the first 5 working days after both full payment and the complete questionnaire have been received. As applicable, it includes review of goals, training history and level, schedule, equipment, disclosed limitations, lifestyle and recovery factors, nutrition structure and preferences, and preparation of personalised training and nutrition programmes and the initial coaching setup. Nutrition guidance is fitness-coaching guidance, not medical nutrition therapy.

Online Coaching Stage 2 may include progress check-ins, feedback and progress review, coaching communication, training recommendations, programme and nutrition adjustments, progression decisions, and practical support. The fixed coaching period begins after both full payment and the completed questionnaire have been received.

• Individual Training Program — €149. Stage 1, Individual Assessment & Programme Design, has an agreed value of €119.20 (80%); Stage 2, Finalisation & Delivery, has an agreed value of €29.80 (20%).
• Individual Nutrition Plan — €129. Stage 1, Individual Assessment & Nutrition Plan Design, has an agreed value of €103.20 (80%); Stage 2, Finalisation & Delivery, has an agreed value of €25.80 (20%).
• Complete Plan — €249. Stage 1, Individual Assessment & Complete Programme Design, has an agreed value of €199.20 (80%); Stage 2, Finalisation & Delivery, has an agreed value of €49.80 (20%).
• Online Coaching is offered at €299 for 1 month and €799 for 3 months. Stage 1, Initial Assessment & Personalised Programme Setup, has an agreed value of €249. Stage 2, Ongoing Online Coaching, has an agreed value of €50 for 1 month and €550 for 3 months.
• Personal Training is currently offered at €60 for a single session, €275 for 5 sessions, and €500 for 10 sessions. The current location is 24/7 Fitness, Tähesaju tee 11, Tallinn. The service begins through an application and agreement process; it does not use direct Stripe checkout on the website. Gym access is paid separately by the client as stated on the service page.

3. Formation of the contract

Submitting an application is not an order and does not create an obligation to pay. After accepting an application, VSV Fitness sends an offer, invoice, applicable terms, and a private questionnaire link. The service contract is formed when the accepted offer is paid, unless the parties expressly agree otherwise.

The contract includes the selected service description and price, the invoice, these Terms, the Refund Policy, the privacy notice, and mandatory consumer rights. After payment is received, VSV Fitness sends confirmation of the contract on a durable medium with the applicable document versions.

4. Prices and payment

Prices are stated in euros. After an application is accepted, VSV Invest OÜ issues an invoice with a 7-day payment term. The customer pays by bank transfer and includes the invoice number as the payment reference. Public direct website payment is not used for the Training Program, Nutrition Plan, Complete Plan, or Online Coaching.

5. Questionnaire and performance stages

Stage 1 of a personalised service begins only after both full payment and the completed questionnaire have been received. Incomplete answers or the need for material clarification may pause work. Payment or questionnaire submission alone never means that Stage 1 is complete.

Stage 1 is complete only when the described professional assessment and personalised preparation work has actually been performed. For a one-time service, Stage 2 comprises finalisation and delivery; for Online Coaching, completion of Stage 1 moves the service into the ongoing coaching period.

A goodwill clarification may be agreed separately, but it is not a promised contractual adjustment and does not extend the original service. Mandatory remedies for non-conformity remain available.

6. Client responsibilities

VSV Fitness may rely on the information supplied by the client when personalizing a service. The client is responsible for access to safe equipment and facilities and for following the rules of the relevant gym or venue.

• Provide accurate, complete, and current information and do not intentionally withhold information relevant to safe personalization.
• Disclose relevant injuries, diagnoses, restrictions, medication, and other information requested by the questionnaire, and update VSV Fitness if relevant circumstances change.
• Do not intentionally provide false or misleading health information.
• Use recommendations responsibly, follow instructions, and do not make unsafe or unauthorized changes to the program.
• Stop exercising and seek appropriate medical attention in the event of pain, concerning symptoms, or other need, and obtain medical clearance where appropriate.

7. Scope of fitness services

VSV Fitness provides fitness coaching, exercise programming, and general nutrition guidance. The services are not medical diagnosis or treatment, physiotherapy, psychotherapy, or individualized medical or dietetic treatment, and they do not replace a physician or another qualified healthcare professional.

A client with a medical condition, injury, pregnancy, concerning symptoms, an eating disorder, or another relevant health concern should obtain appropriate professional medical advice before beginning or continuing recommendations where necessary.

8. No guaranteed outcomes

Individual results vary. VSV Fitness does not guarantee any specific weight loss, body-fat percentage, muscle gain, strength, appearance, medical outcome, or performance result. Outcomes depend on factors including adherence, health, sleep, nutrition, activity, genetics, and other circumstances outside VSV Fitness's control.

Dissatisfaction with the speed or extent of results does not by itself mean that the service was defective where it matched the agreed description and applicable legal requirements.

9. Intellectual property

Programs, plans, written guidance, structure, educational materials, and other original VSV Fitness content are protected intellectual property. After payment, the client receives a limited, personal, non-transferable right to use the delivered materials for their own non-commercial purposes.

Without prior written permission, the client may not resell, redistribute, publish, copy for commercial use, share the personalized plan as a paid or free product for others, or create derivative commercial products from it. This does not restrict rights that cannot lawfully be limited.

10. Liability

To the maximum extent permitted by mandatory law, VSV Fitness is not responsible for loss to the extent it results from inaccurate or incomplete information supplied by the client, failure to follow instructions, unauthorized modification of a program, exercise despite contraindications or warnings, or use of equipment or facilities outside VSV Fitness's control.

Indirect or consequential loss is excluded only where and to the extent such exclusion is permitted by law. Nothing in these Terms excludes or limits liability or consumer rights that cannot lawfully be excluded or limited, including liability that mandatory law preserves for intentional or grossly negligent conduct or harm to life or health.

11. Governing law and disputes

These Terms are governed by Estonian law. This choice does not deprive a consumer of mandatory protection available under the law of their habitual residence in the EU/EEA where that protection applies. The Terms do not impose an exclusive jurisdiction on a consumer where doing so would be unlawful.

Please first send a complaint or description of the dispute to team.vsvfitness@gmail.com so the parties can try to resolve it. If the matter remains unresolved, a consumer may, where the competence rules apply, refer the dispute to the Tarbijavaidluste komisjon (Consumer Disputes Committee) at the Tarbijakaitse ja Tehnilise Järelevalve Amet (TTJA), or use another remedy available under law, including the courts.

12. Changes to these Terms

VSV Fitness may update these Terms prospectively, for example when services, processes, or laws change. The version in force when the relevant contract was entered into applies to that transaction unless mandatory law requires otherwise.

1. Mandatory rights take priority

Any refund limitation in this Policy applies only to the extent permitted by mandatory law. It does not exclude remedies for non-conformity, non-performance, duplicate or unauthorized payment, or any other right that cannot lawfully be restricted.

2. Statutory 14-day withdrawal

Where mandatory distance-contract consumer rules apply, a consumer generally has 14 days from the date of entering into a service contract to withdraw without giving a reason. An unequivocal statement sent to team.vsvfitness@gmail.com before the period expires is sufficient to exercise the right.

If the consumer expressly requests the service to begin before the 14-day period ends, VSV Fitness may begin work immediately. Where the consumer validly withdraws after performance has begun but before full performance, the consumer may be responsible for the proportionate value already provided, but only where permitted by law and where the required information and express request were provided and obtained.

3. Full performance of a personalized service

For the Individual Training Program, Individual Nutrition Plan, and Complete Plan, the service is fully performed when the applicable Stage 1 and Stage 2 have actually been completed and the agreed programme, plan, or set of materials has been delivered to the customer.

The agreed Stage 1 values are €119.20 for the Training Program, €103.20 for the Nutrition Plan, and €199.20 for the Complete Plan; the Stage 2 values are €29.80, €25.80, and €49.80 respectively. These are contractual valuations of real work, not penalties. Starting Stage 1 does not automatically make its full value earned: the service actually provided is considered to the extent permitted by law.

The statutory right of withdrawal ends after full performance only where permitted by law and where every condition has been met: the client expressly requested performance during the withdrawal period; VSV Fitness fully performed the relevant service; and the client gave the required prior acknowledgement that the right would be lost upon full performance. If the required request, information, or acknowledgement was not actually obtained, that consequence does not apply and mandatory rules prevail.

4. Voluntary refunds after performance

Once a service has been fully performed in accordance with its description, VSV Fitness does not offer a voluntary refund merely because the client changed their mind, did not use or stopped following the plan, dislikes the format despite it matching the purchased description, expected a different or faster result, did not achieve a desired fitness or body-composition outcome, or mistakenly bought the wrong product after it had been clearly described before payment.

This rule does not restrict mandatory remedies for genuine non-conformity, non-performance, duplicate or unauthorized payment, or any other ground that cannot lawfully be excluded.

5. Before work begins, payment errors, and service problems

A request received before personalized work begins is assessed according to the order status and applicable law. If there is a duplicate charge or a clear technical payment error, VSV Fitness will verify the transaction and provide an appropriate resolution. A client who suspects an unauthorized payment should also contact their payment provider promptly.

If VSV Fitness cannot provide the purchased service, or if the delivered result materially fails to match the agreed description, the client will receive the appropriate remedy required by law in the circumstances, which may include correction, proper repeat performance, a proportionate price reduction, or a refund.

6. Online Coaching

Online Coaching is a fixed-term service. Stage 1 has an agreed value of €249; Stage 2 has an agreed value of €50 for 1 month and €550 for 3 months. After requested early performance, only the value of service actually provided may be accounted for following a valid withdrawal and only to the extent permitted by law; starting Stage 1 does not automatically make its entire value earned.

After the applicable statutory withdrawal period expires, no ordinary change-of-mind refund is offered merely because the customer decides not to continue using a properly provided fixed-term coaching service. This does not restrict mandatory remedies for non-performance, non-conformity, erroneous or duplicate payment, or any other mandatory right.

7. Personal Training

The published booking rule applies: a cancellation or rescheduling made more than 12 hours before the agreed time is not charged; notice given less than 12 hours beforehand is charged at the full session price. This term applies as part of the agreed booking conditions and only to the extent permitted by mandatory law. Other details may be agreed when a specific time or package is confirmed, and mandatory consumer rights remain unaffected.

8. How to make a request

Send the request to team.vsvfitness@gmail.com and provide the name and email used for the order, the purchased service, any available order or payment identifier, the payment date, and a brief description of the requested resolution. Do not include medical information or other sensitive data unless it is necessary for the specific request.